Cancellation
The Flywheel cancellation policy ensures a fair, efficient, and reliable experience for both passengers and drivers.
Passenger Cancellations
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After the driver accepts your request, you have 2 minutes to cancel without being charged a cancellation fee.
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We will waive the fee if the driver is more than 3 minutes late based on the initial ETA.
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If you cancel in any other case where the driver is not at fault, you will be charged a $6 cancellation fee.
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We charge this fee to help compensate the driver for the time and fuel he or she has already spent to pick you up.
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If you feel you were mistakenly charged this fee, please contact us and our customer service team will respond as soon as possible.
Passenger No-Show Fee
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Your driver must wait at the pickup location for 3 minutes before marking you as a no-show. After that, you will be charged a $6 no-show fee.
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If you feel you were mistakenly marked as a no-show, please contact us and our customer service team will respond as soon as possible.
Driver Cancellations
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If a driver cancels more than once, he or she will be removed from the Flywheel system for a period of time.
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If a driver cancels excessively, or otherwise does not meet Flywheel’s standard of customer service, they are removed from the system permanently.